Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return an item for a repair or refund?
- For a refund enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- For a repair, please send an email to sales@refurb-phone.com
What items are returnable for a refund?
You can return your items for a refund within 14 days of receipt of your shipment.
- They must be in original condition
- They must be sent back with all accessories provided.
- In the original packaging
Free gifts or promotional items are not returnable!
What items are returnable for a repair?
You can return your items for a repair within 1 year of receipt of your shipment.
- They must not be water damaged or any signs of physical damage
- They must not be reported lost or stolen.
Are there any charges for return?
- There are no charges for return
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3 working days.
How Long does it take to process my repair?
- Once your repair is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your repair.
- If you are approved, then your repair will be processed, and we aim to repair and return your device within 3 working days.
