DELIVERY INFORMATION

Delivery costs & timings 

We provide free delivery on all our products. If you select 48 Hour tracked Free delivery option, we will use Royal Mail to deliver your parcel and it will be delivered within 48-72 Hours depending on your postcode. The Royal mail delivery times are from

 • Monday to Friday 7am - 5pm

 • Saturday 7am - 5pm

 We also offer a Next Working Day delivery service via Royal Mail for an additional cost of £9.95. The delivery times are the same as above.

 WHY IS THE DELIVERY TIME LONGER THAN I’D EXPECT?

 Sometimes this may occur if it is taking us longer to refurbish an item, however you will be notified via email if this is the case. If you do have any questions

What to expect on delivery day

All items will need to be signed for. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no one is available to sign for the parcel than Royal Mail will return it back to the local depot. You than have 14 days to collect the parcel from the Royal Mail local depot. Please ensure that upon collection you take a photographic ID like a passport or driving license.

Delivery exceptions and restrictions

DO YOU DELIVER TO BFPO ADDRESSES?

Sorry, we can't currently deliver website orders to BFPO addresses.

DO YOU DELIVER TO NORTHERN IRELAND?

 Yes, we can deliver to most BT postcodes.

DO YOU DELIVER TO THE CHANNEL ISLANDS, THE ISLES OF SCILLY AND THE ISLE OF MAN?

Yes, however geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands, Isles of Scilly and the Isle of Man. Goods delivered to the Channel Islands may be liable for Customs duties in accordance with the Channel Islands import rules. The recipient of the goods, who may not be the person who has ordered them, will receive a separate request for payment of these charges. As we have no control over these charges and cannot predict what they may be, we are sorry that we are not able to offer any assistance on these processes. We would advise that you check the imports charges applicable before ordering goods. We’re sorry that we can’t deduct VAT when charging for goods.

DO YOU DELIVER TO EUROPE

Yes we can deliver to Europe however the customer will be liable for any VAT / Custom Duty charges in accordance with the European country. The country will usually ask you to pay for the VAT / Customs Duty charges prior to delivery or deliver the parcel and than send an invoice for the amount. We would advise that you check the import charges applicable before ordering goods. We’re sorry that we can’t deduct VAT when charging for goods.

Deliveries of multiple items

If an order has been placed for multiple items than we will place all products into one larger box and dispatch them altogether under one tracking number. Your items may also arrive on different days or from different couriers, but you won’t be charged for additional deliveries.