PRIVACY POLICY

Privacy Policy

This Privacy Policy explains how Refurb Phone collects, uses, and protects your personal information when you use our website or purchase our products. We comply with UK GDPR and EU GDPR data protection standards.

Information We Collect

  • Personal details โ€“ name, email address, phone number, billing/delivery address.
  • Order information โ€“ products purchased, payment method (processed securely by third-party providers).
  • Account information โ€“ if you create an account with us.
  • Technical data โ€“ IP address, browser type, device information, and cookie identifiers.
  • Communication data โ€“ any emails, messages, or phone calls you send to us.

How We Use Your Information

  • To process and fulfil your orders
  • To provide customer support and handle complaints/returns
  • To send important service updates (e.g., order/shipping confirmations)
  • To improve our website and services
  • To comply with legal or regulatory obligations
  • With your consent, to send occasional marketing or promotional offers (you may opt-out at any time)

Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contractual necessity โ€“ to fulfil your order and provide services.
  • Legal obligation โ€“ to comply with applicable laws and regulations.
  • Legitimate interests โ€“ to prevent fraud, secure our site, or improve customer experience.
  • Consent โ€“ for optional marketing communications.

Sharing Your Information

We never sell your data. We may share it with trusted third parties only when necessary to operate our business:

  • Payment providers (to securely process transactions)
  • Delivery and courier companies (to deliver your orders)
  • IT and web hosting providers (to keep our website running securely)
  • Legal or regulatory bodies when required by law

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and help us understand site traffic. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

Your Rights (UK & EU GDPR)

You have the following rights over your personal data:

  • Right to access โ€“ request a copy of the data we hold about you.
  • Right to rectification โ€“ correct inaccurate or incomplete data.
  • Right to erasure โ€“ request deletion of your data, subject to legal obligations.
  • Right to restrict processing โ€“ in certain circumstances.
  • Right to data portability โ€“ receive your data in a structured, machine-readable format.
  • Right to object โ€“ to direct marketing or certain types of processing.

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined here, or as required by law (e.g., tax/accounting obligations).

Data Security

We use technical and organisational measures to protect your data against unauthorised access, accidental loss, or unlawful processing. This includes SSL encryption, access controls, and staff training.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Contact Us

Quick FAQs

Do you sell my personal data?

No. We never sell your personal data. We only share it with trusted service providers to deliver your orders and services.

How can I access or delete my data?

You can request access or deletion of your data at any time by emailing sales@refurb-phone.com.

Do you store my payment card details?

No. Payment card details are processed securely by PCI-compliant payment providers and are not stored by Refurb Phone.

What cookies do you use?

We use cookies to remember preferences, improve site performance, and measure traffic. You can disable cookies in your browser at any time.