SECURITY

Security

Secure Checkout Encrypted (HTTPS/SSL) Fraud Protection GDPR Compliance

Your security is a top priority at Refurb Phone. We use industryโ€‘standard encryption, reputable payment gateways, and strict dataโ€‘handling practices so you can shop with confidence.

Secure Payments

All payments are processed via trusted payment providers that use advanced encryption and tokenisation. Your full card details are never stored on our servers.

  • Encrypted checkout (HTTPS/SSL) from start to finish
  • PCIโ€‘compliant payment processing through recognised gateways
  • Strong protections against unauthorised transactions

Website Encryption (HTTPS/SSL)

Our entire website runs over HTTPS. Data transferred between your browser and our site is protected by SSL/TLS encryption, helping prevent interception or tampering.

Fraud Prevention

We employ automated and manual checks to help protect customers and our business from fraud:

  • Address verification and orderโ€‘risk screening
  • Manual review for suspicious activity
  • Verification requests where necessary (weโ€™ll contact you if required)

Data Protection & GDPR

We only collect the data we need to process orders, provide support, and improve our services. Personal data is handled in line with UK GDPR/EU GDPR.

  • Limited access to personal data on a needโ€‘toโ€‘know basis
  • Data minimisation and retention controls
  • Right to access, rectify, or erase your data (subject to legal requirements)

For full details, please see our Privacy Policy.

Account Security

If you create an account, we recommend using a strong, unique password and enabling deviceโ€‘level security (e.g., Face ID/Touch ID on your phone). Never share login details, and sign out on shared devices.

Responsible Disclosure

If you believe youโ€™ve found a security vulnerability on our website, please report it to us privately so we can investigate and fix it quickly.

  • Email: security@refurb-phone.com
  • Include a clear description, steps to reproduce, and any relevant screenshots
  • Please avoid publicly disclosing details until we confirm a fix

Keeping You Informed

If we ever become aware of an issue that could affect your data or account security, weโ€™ll contact affected customers as appropriate and provide guidance on next steps.

Contact Us

Quick FAQs

Is your checkout secure?

Yes. Our checkout is fully encrypted over HTTPS/SSL and processed by PCIโ€‘compliant payment gateways. We do not store full card details.

Do you store my card information?

No. Card details are handled securely by our payment providers and are not stored on Refurb Phone servers.

How do you protect my personal data?

We follow UK GDPR/EU GDPR principles: data minimisation, secure storage, limited access, and the right to access, rectify, or erase your data. See our Privacy Policy for more.

How can I report a security issue?

Email security@refurb-phone.com with a description and steps to reproduce. Please keep details private until weโ€™ve resolved the issue.