Warranty Policy

We want you to buy with confidence. Every refurbished iPhone, iPad, and Apple Watch sold by Refurb Phone is covered by a 12-month warranty against technical faults and manufacturing defects, in addition to your statutory UK & EU consumer rights.

What’s Covered

• Hardware faults developing under normal use (e.g., logic board, buttons, microphones, speakers, cameras, ports, biometrics where originally present).
• Display defects not caused by impact or pressure damage.
• Charging and connectivity faults (e.g., USB/Lightning port failure, Wi-Fi/Bluetooth failure).
• Battery functional faults and sudden failure.

What’s Not Covered

• Accidental damage (drops, impacts, cracked screens) or liquid damage of any kind.
• Cosmetic wear and tear consistent with the device’s grade.
• Unauthorised repairs, modifications, or opening the device.
• Software issues, third-party app problems, or data loss.
• Damage caused by unsupported accessories or chargers.

Battery & Battery Health

All devices are sold with minimum 80% battery health at the time of sale (often higher). The warranty covers functional battery faults and sudden failure. Natural capacity reduction over time is normal wear and is not considered a manufacturing defect.

Water Resistance

Water resistance ratings on used/refurbished devices can diminish with age. We do not guarantee water resistance on refurbished Apple Watches or iPhones/iPads, and liquid damage is excluded from warranty.

Accessories

Supplied accessories (charging cable/strap) are covered against defect on arrival. Cosmetic wear of accessories is not covered.

Grading Transparency

How to Make a Warranty Claim

1. Contact us: Email support@refurb-phone.com with your order number, device model/IMEI, description of the fault, and photos/video if helpful.
2. Backup & sign-out: Back up data and sign out of iCloud/Find My (for Apple devices) before sending.
3. Packaging: Pack securely. We’ll provide return instructions and an RMA reference.
4. Assessment: Our technicians diagnose the device. If a covered fault is confirmed, we’ll proceed with the remedy below.

Remedy

For confirmed, covered faults, we will, at our discretion:

• Repair the device using appropriate parts; or
• Replace with a device of equal or higher grade/spec; or
• Provide an alternative resolution in line with UK & EU consumer protections.

Shipping Costs

We will cover all shipping costs for warranty claims, both to and from our service centre.

Response & Turnaround Times

We aim to acknowledge claims within 1–2 working days and complete all repairs within 3 working days of receiving the device. Timescales may vary if parts are required, but we’ll keep you updated.

Important Notes

• Please keep your proof of purchase. Warranty applies to the original purchaser and is non-transferable.
• Warranty is void if the device has been opened or modified by an unauthorised party.
• We are not responsible for data loss. Always back up your data before sending a device in.

Quick FAQs

How long is the warranty?

12 months from the date of delivery, covering technical faults and manufacturing defects.

Is battery capacity loss covered?

Gradual battery capacity reduction is normal wear. Functional faults and sudden failure are covered.

Do you guarantee water resistance?

No. Water resistance can decline over time; liquid damage is excluded from warranty.

What do I need to include when sending my device?

Your device only (unless requested), proof of purchase, and the RMA reference. Backup data and remove iCloud/Find My first.

How long does a repair or replacement take?

We aim to complete all repairs within 3 working days of receiving your device.